Vacancies

The Role

We are looking for an experienced, commercially driven and highly proactive Senior Meetings & Events Sales Executive who is passionate about converting enquiries into confirmed business and maximising every sales opportunity. This is a role for someone who is hungry for results, works with pace and takes real ownership of their pipeline. You will be responsible for managing enquiries from the initial enquiry through to confirmation and handover, ensuring every opportunity is responded to quickly, professionally and with a clear focus on conversion and revenue generation. The successful candidate will be highly organised and efficient, with the ability to manage a busy pipeline, prioritise effectively and consistently follow up opportunities. You will have the confidence to sell, negotiate and upsell, while building strong relationships that generate repeat and future business. We are looking for someone who doesn't wait for the business to come to them – they actively pursue it, follow it up and convert it.

Sales & Conversion

• Take ownership of all Meetings & Events enquiries from initial contact through to confirmed booking and handover.
• Respond to all new enquiries quickly, accurately and professionally, within agreed response times.
• Qualify every enquiry effectively to understand the client's requirements, budget, decision-making process and potential value.
• Prepare compelling, tailored proposals that maximise the opportunity to convert.
• Proactively chase and follow up every enquiry with a clear focus on securing the booking.
• Maintain a strong and active pipeline, ensuring no sales opportunity is lost through lack of follow-up.
• Conduct client showrounds and confidently sell the hotel, facilities and services.
• Use strong negotiation and closing skills to convert enquiries into confirmed business.
• Identify and maximise opportunities to upsell additional services, bedrooms, food & beverage, upgrades and other revenue-generating opportunities.
• Work confidently with rates and yield, ensuring every piece of business is commercially sound and aligned with the hotel's sales strategy.
• Consistently work towards and exceed agreed revenue and conversion targets.

Efficiency & Ownership

• Manage your own workload and diary effectively, ensuring priorities are dealt with promptly.
• Maintain accurate and up-to-date records of all enquiries, opportunities and confirmed events.
• Ensure all booking notes in the system and checklists are completed accurately and within required deadlines.
• Ensure all contracts, deposits and documentation are managed efficiently and chased proactively.
• Provide a clear and accurate handover to the planning team once business is confirmed.
• Ensure all correspondence is actioned promptly and filed correctly.
• Maintain a high level of attention to detail while working at pace in a busy sales environment.
• Take personal responsibility for your results, pipeline and conversion performance.

Commercial Focus

• Have a strong understanding of hotel performance, revenue targets and budget requirements.
• Look for opportunities to increase revenue at every stage of the sales process.
• Keep up to date with the hotel's facilities, services, promotions and current sales strategy.
• Maintain awareness of the competitor set and their facilities, using this knowledge to support the sales process.
• Support the proactive sales team with lead generation and telesales activity where required.
• Build strong relationships with clients to encourage repeat and future business.
• Identify opportunities to generate additional revenue and communicate these effectively across the sales team.

The Person

We are looking for an experienced sales professional who is commercially hungry, highly organised and motivated by results. You will ideally be someone who:

• Has at least 2 years' experience in a Meetings & Events in a hotel background
• Has a proven ability to convert enquiries into confirmed business.
• Is naturally proactive and does not need to be chased to follow up opportunities.
• Has a strong commercial instinct and is motivated by achieving and exceeding targets.
• Works quickly and efficiently without compromising accuracy or attention to detail.
• Is confident picking up the phone, speaking to clients and closing business.
• Has excellent negotiation and influencing skills.
• Is highly organised and able to manage multiple enquiries and priorities simultaneously.
• Takes ownership and accountability for their own pipeline and results.
• Has excellent communication and relationship-building skills.
• Is confident upselling and identifying additional revenue opportunities.
• Has a positive, energetic and resilient approach to sales.
• Has the determination and hunger to win the business

What You’ll Receive as Part of Our Team:

Competitive salary

Bonus scheme with a target of 10% of your salary, paid quarterly upon achievement

28 days of annual leave (including bank holidays)

Pension plan

Training and development opportunities

Complimentary staff meals

Free parking

Discounts on food, beverages, spa services, hotel stays and memberships

A free birthday meal

Long service rewards

Recommend a friend scheme

Uniform provided

If you believe this role suits you, we would love to hear from you!

HR@horwoodhouse.live 

Job Type: Full-time 

Ability to commute/relocate:

Milton Keynes: reliably commute or plan to relocate before starting work (required)

Experience:

Similar Role: 2 years (required)

Work Location: In person at Horwood House

The Role

Drive wedding and special event sales through enquiry conversion, showrounds, upselling and end-to-end event planning for special events, delivering exceptional client experiences while achieving revenue targets.

Wedding & Special Event Enquiries

• Respond promptly and professionally to all wedding and special event enquiries received via the hotel website, email, telephone, preferred listings and other sales channels.
• Qualify enquiries effectively to understand the client's requirements budget, preferred dates and decision-making process.
• Maintain accurate and up-to-date records of all enquiries, client communications, proposals, bookings and event details.
• Manage the enquiry pipeline proactively, following up with clients at appropriate stages to maximise conversion.
• Prepare and issue tailored proposals and quotations that reflect the client's requirements while protecting the commercial interests of the hotel.
• Ensure all rates quoted are in line with the hotel and company selling strategy.

Showrounds & Conversion

• Conduct engaging and professional wedding and event showrounds, creating an excellent first impression and showcasing the hotel, facilities, accommodation and event spaces.
• Tailor each showround to the individual client and their event requirements.
• Confidently communicate the hotel's wedding and event offering, packages, facilities and unique selling points.
• Identify opportunities to upsell and maximise revenue across accommodation, food and beverage, room hire, upgrades, enhancements and other event requirements.
• Proactively manage follow-up after showrounds and proposals to maximise conversion.
• Negotiate and close business within agreed commercial guidelines.
• Ensure contracts are completed accurately and within the required timescales.
• Secure deposits and ensure all booking documentation is completed correctly.

Special Event Planning

• Take responsibility for the planning of confirmed special events from booking through to the day of the event.
• Build strong relationships with clients throughout the planning process, acting as a key point of contact and providing a professional, reassuring and proactive service.
• Meet with clients to discuss and confirm event details, future requirements, timings, menus, bedrooms, suppliers, set-up requirements and any additional services.
• Maintain accurate and comprehensive event records, ensuring all client requirements and agreed details are captured.
• Identify additional sales and upselling opportunities throughout the planning journey.
• Manage agreed deadlines and ensure outstanding information, payments and decisions are followed up with clients.
• Create detailed event/function sheets capturing the client's final requirements and ensure these are accurate and distributed to the relevant hotel departments.
• Work closely with all relevant Heads of Department to ensure the event is fully understood, planned and operationally ready.
• Ensure any changes to the event are communicated accurately and in a timely manner to all relevant teams.
• Where appropriate, be present or available on the day of key weddings and special events to support the client journey and ensure agreed requirements are delivered.
• Handle client feedback professionally, including both positive and negative feedback, and ensure it is recorded and communicated appropriately.

Commercial & Business Development

• Take responsibility for achieving agreed wedding and special event sales targets and budgets.
• Manage the event diary effectively to maximise occupancy, revenue and overall commercial return.
• Upsell at every appropriate opportunity while ensuring recommendations are relevant to the client.
• Develop creative ideas and initiatives to generate additional wedding business, particularly during off-peak periods.
• Identify opportunities to increase the number and value of special events held throughout the year.
• Monitor wedding and events market trends and competitor activity, including regular competitor calls and research into pricing, packages and availability.
• Provide relevant market and competitor insight to support the hotel's sales and commercial strategy.
• Represent the hotel at key wedding fairs, showcases, exhibitions and other relevant events, promoting the venue to the local and wider wedding market.
• Develop positive relationships with clients, wedding professionals, suppliers and other relevant contacts to generate future business opportunities.

Skills & Experience Required

• Minimum of 1 year's experience within the weddings and events hotel industry/venue
• Strong sales and negotiation skills with a proactive approach to achieving targets.
• Excellent relationship-building and customer service skills.
• Exceptional attention to detail and the ability to manage multiple events and deadlines simultaneously.
• Proactive, positive and solutions-focused attitude.

Housekeeping Assistant (Part-Time – 30 Hours)
Location: Horwood House Hotel, Little Horwood, Buckinghamshire 

About Us
Horwood House Hotel is a stunning countryside retreat set in 38 acres of landscaped gardens, just 11 miles from Milton Keynes. With elegant rooms, stylish dining, a luxury spa, and newly renovated event spaces, we deliver a warm, memorable experience to every guest.

The Role
We’re seeking a reliable and detail-focused Housekeeping Assistant to join our team on a part-time basis (30 hours per week). You’ll help ensure our guest rooms and public areas are clean, welcoming, and maintained to the highest standards.
Please note: You will be expected to work variable hours, including weekends and bank holidays, as part of a rota.

Key Responsibilities:

Clean and prepare guest rooms and public spaces

Replenish linens, towels, and amenities

Report any maintenance issues

Follow hygiene and safety protocols

Work independently and as part of a team to meet daily targets

What We’re Looking For:

Good attention to detail and a strong work ethic

A friendly and positive attitude

Flexibility with working hours

Previous housekeeping experience is helpful but not essential

Access to a vehicle is essential due to our rural location

Why Work With Us?

Beautiful working environment

Friendly, supportive team

Training and development opportunities

Staff discounts on hotel services

Benefits:

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Ability to commute/relocate: Milton Keynes, MK17 0PH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to hr@horwoodhouse.live. 

Weekend/Breakfast & Evening Hours

An exciting role within the Horwood House Food & Beverage Team!

We are looking for enthusiastic, pro-active individuals with a can-do attitude to work with the whole hotel to deliver a memorable guest experience, from arrival to departure. Our newly renovated restaurants and function rooms host a variety of guests from corporates to families and everything in between, you will enjoy a busy and diverse workload.

What would make you the ideal candidate?

Experience in a similar position and environment with a firm understanding of excellence in customer service within a food and beverage outlet. A friendly and open personality who enjoys working in a large team and interacting with people.

What you’ll receive as part of our team:

• Competitive salary
• 28 days annual holiday (including bank holidays)
• Pension
• Training and development opportunities
• Free staff meals
• Free parking
• Discounted food, beverage, spa, hotel and membership
• Birthday Meal allowance
• Long service rewards
• Recommend a friend scheme
• Uniforms
• Live in accommodation available

If this sounds like the ideal role for you, we’d love to hear from you! To apply for this role, please email your CV to hr@horwoodhouse.live. 

Drive revenue growth and maximise profitability within HSpa by proactively generating, converting, and retaining spa bookings and memberships. Working collaboratively with the Spa, Reservations, Sales and Marketing teams, the HSpa Sales and Leisure Executive will deliver annual sales targets through strategic sales activity, relationship management, and innovative promotional initiatives.

Key Responsibilities and Duties

Identify and convert all sales opportunities to achieve and exceed annual spa revenue and profit targets.

Ensure all sales activity supports positively to overall departmental profitability.

Manage all HSpa individual and group enquiries from initial contact through to successful conversion.

Proactively generate new leads for spa experiences, memberships, group bookings and corporate opportunities.

Conduct spa show rounds for prospective members and clients to drive membership sales.

Support marketing team with initiatives to increase spa membership and overall spa sales.

Monitor daily spa diary performance, therapist utilisation and identify revenue gaps, and support commercial director to implement strategies to maximise occupancy and yield.

Produce weekly and monthly sales reports analysing performance against targets.

Attend key business meetings to present results, insights and forward strategies.

Account manage third-party relationships including Spa Breaks and Spa Seekers, conducting regular review meetings to optimise performance.

Work closely with the Spa Manager, Commercial Director, Marketing team and General Manager to develop and implement promotional campaigns and spa packages.

Ensure the wider hotel team is fully briefed on current packages, promotions and offers to support cross-selling.

Support the day to day operations team with meets and greets and capturing leads from guest interactions to drive revenue opportunities.

Proactively collect and maintain client information to grow the spa database and share with marketing.

The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements.

Essential skills and experience

Proven experience in sales, preferably within hospitality, spa, or leisure environments

Strong commercial awareness with a results-driven mindset

Excellent negotiation and closing skills

Ability to analyse performance data and implement revenue-driving strategies

Highly organised with the ability to manage multiple priorities

Self-motivated and proactive, able to work independently while collaborating cross-functionally

Personal Attributes

Professional and positive attitude

Target-focused and resilient

Strategic thinker with a creative approach to sales generation

Strong attention to detail

If this sounds like the ideal role for you, we'd love to hear from you! To find out more or apply for this role, please email your CV to hr@horwoodhouse.live.